Privacy Policy

Introduction

This website is owned by Pollendrop Ltd and we are committed to protecting your privacy. 



All our products and services are made available subject to the terms set out in this statement of our privacy policy. By using our services or buying goods from us you agree to the use of the data that we collect in accordance with this Privacy Policy.



We do not sell, trade or share the personal information we collect from your use of this website.

We collect only information about you that is commensurate with providing our services to you. Your use of this website gives us the right to collect that information. For all our services, the data controller — the company that’s responsible for your privacy— is Pollendrop Limited.

What information do we collect about you?

We may collect any information that you give us. This can include your name, address, telephone number, email address, and other information, together with data about your use of the website. Other information that may be needed from time to time to process an order or request may also be collected.



We also collect information that is not of a personal nature. For example, each time someone visits our website, we may collect the visitor’s IP (Internet Protocol) address and the address of a referring site. 



Your internet browser has the in-built facility for storing small files known as cookies that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You are able to prevent your PC from accepting cookies but, if you do, some functionality on the website may be impaired.



Data relating to credit card payments is processed by Stripe on a secure website linked to ours and they have their own privacy policy.

How will we use the information about you?

Details of your address, telephone number and email you have provided us will be shared with our courier partner(s). These details are shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons.

Data collected is held in accordance with the Data Protection Act in the UK. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional proof of identity if you want information about your account.

Pollendrop do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

Holding your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or where you have been in contact with our customer services team for as long as is necessary to provide the required support.

To meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Disclosure of information

We do not disclose personal information to third parties except when we need to do so in order to complete or process a transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use information to keep in contact with you and inform you of new products or services. 



You will have the opportunity to remove yourself from any mailing list if you so desire. 



When we provide information of a general nature to third parties, for example, the number of individuals visiting our website or purchasing products from us, we will not use information that identifies those individuals.

Opt-Out Provision

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

Third parties

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

How to contact us

You have many rights relating to your personal information, including full disclosure of what information we hold about you, how we use that information and the right to request changes to the use of, or deletion of, any of your personal information that we hold.

If you would like further information, please email us at orders@pollendrop.com or write to us at: Pollendrop Ltd, PO Box 75402, London, SW6 9LX.

By visiting pollendrop.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.